Ordering Info
When you place an order here at top10prom.com, your order is routed to your nearest Top 10 Prom store. They will handle it completely, including processing payment, shipping, and any returns. There are a few exceptions due to Vendor policies or availability. You will receive a confirmation email that your order has been placed immediately.
For any questions about dresses, styles, pricing and availability contact your closest Top 10 Prom store.
If you do not have a Top 10 Prom store near you, your order will be processed by a Customer Care Representative at our home office.
When your order is forwarded to your Top 10 Prom store:
You will be sent a 2nd email within 1 business day by top10prom.com letting you know which store will be processing your order. The store is then responsible for your order. They will connect with you directly, let you know if the dress is in stock and available, and process the order to completion.
Remember that during the busy prom season, selection and availability of dresses changes quickly. We cannot guarantee that the dress you order will be in stock and available by your wear date when you place your order.
If your order is processed by the home office:
A customer care representative will email you within 1 business day if your order is being processed by the home office. Your credit card will not be processed until it is verified that the dress you ordered is available. If not, we will help you find the perfect alternative.
Telephone Orders:
Retail store hours are often extended during prom season in most locations across the country.
Click here to find your closest Top 10 Prom store to shop in person or to get the store hours.
If you need to call our main office, we will be glad to assist you in person. Call our toll free number: 1-866-412-7766 (PROM). This is an office line that is normally answered Monday-Friday.
Methods of Payment:
Yes, we accept Visa, MasterCard, Discover, Money Orders, Cashier’s Checks and PayPal.
Money Orders:
Yes, we accept Money Orders and Cashier’s Checks. Just give us a call and one of our Customer Care Representatives will be glad to assist you.
Low Price Guarantee:
Yes, we guarantee our prices are the best in accordance with the designer’s policies. Many of the designers set Manufacturer Suggested Retail Pricing and we comply with all supplier rules and policies. If you find a lower regular price from an Authorized Retailer published online we will work with the designer to get you that same price, plus pay you $25 towards your accessory order.
We will even do this up to 10 days after you place your order so you can shop with confidence. Simply email us the URL of the webpage showing the dress and price. The dress color and size you have ordered must be available from the retailer in-stock and ready for immediate shipment. This does not apply to clearance, auctions, off-season or special offer prices.
Processing your order:
Yes, we work 7 days-a-week. Even when the phones and chat lines are quiet, we have people working to fulfill orders, locate, pull and box dresses, and provide you with excellent service every day. With nearly 100 retail store affiliates and more than a dozen warehouses across the country, Top 10 Prom has the most dresses available in the industry!
During peak periods, many dresses sell out even faster than we can display online. Even styles that show availability may not be available in all colors or sizes. Ordering earlier in the season helps you get the dress you want.
If your order flags one of our filters suggesting review you will be contacted for additional information prior to processing to protect your account. Shipping or required upgrades due to any delay for order reviews is the responsibility of the Customer.
Your payment is usually authorized immediately or within 2 business days of your order date. You will be emailed an order confirmation to let you know we have started processing your order, or if it has been forwarded to your nearest Top 10 Prom store.
Exchanges and Returns:
Please see the policies under the Exchanges and Returns tab here
Shipping Costs:
When you place an order here at top10prom.com, we send your order to your nearest Top 10 Prom store. They will handle it completely, including processing payment, shipping, and any returns if applicable. For any questions about store policies, dresses, styles, pricing and availability contact your closest Top 10 Prom store.
If your dress is being process by top10prom.com, the following shipping charges will apply.
Please note: Shipping costs are per item.
Continental US (we add $10 to the shipping costs for items shipped outside the Continental US, namely, Canada) |
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Shipping Method (time from ship date) |
Flat Rate Shipping |
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USPS Priority |
$10.00 + $5.00 for Ball Gowns |
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UPS 3 Day (3-5 Business Days) or USPS |
Quoted based on weight and zone |
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UPS 2 Day (2 Business Days)or USPS |
Quoted based on weight and zone |
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UPS Overnight (1 Business Day)or USPS |
Quoted based on weight and zone |
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Shipping Method for APO/FPO and PO Boxes: |
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Business Days are Monday through Friday (non-Holiday). Please allow 6 additional weeks for special orders or customized dresses.
Shipping will be by USPS unless otherwise requested. International shipping costs will be calculated on distance and customs charges. Currently we only ship internationally to Canada.